Q - What is Cashless Cruising? A - One of the best things about cruising with Princess is the convenience of being able to sign for all your expenses and have them charged to your stateroom. An itemized statement will be delivered to your stateroom prior to disembarkation. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Passenger Services/Purser's Desk to settle your account. We accept U.S., Canadian, British and Euro currencies, and traveler's checks. American Express/Optima,® Diners Club/Carte Blanche,® Discover® Network, the JCB Card,® MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Purser's staff at the beginning of the cruise. Q - Is there any way to pre-reserve for dining or other services? A - Prior to your cruise, pre-reserve your dining preferences, special requests, celebrations, Lotus Spa treatments and shore excursions using our Cruise Personalizer. Lotus Spa advanced reservations are accepted between 90 and 7 days prior to departure. Q - What is the Cruise Personalizer? A - In advance of your cruise, visit the Cruise Personalizer to confirm your booking is complete. Ensure your name appears exactly as shown in your passport. If the name does not match, it's important you contact your travel agent to correct this information. Also, verify that your passport details and emergency contact information are complete and correct. If you do not have Internet access, contact us for assistance. Q - What is the Passenger Immigration Form? A - Each passenger is responsible for providing Princess with a completed and accurate Passenger Immigration Form. This form can be completed online using the Cruise Personalizer, upon confirmation of your booking. Please provide Princess with this information at least 45 days prior to your cruise. Failure to provide this information will result in delayed check-in and, possibly, denied boarding. If you do not have online access, contact your travel agent to complete it no later than 45 days in advance of your cruise. For non-U.S. citizens or legal residents, the U.S. Department of Homeland Security requires you to provide your address while in the United States before and after your cruise. If you are taking a cruise only, the address is the ship. Q - Is there a passage contract? A - The Passage Contract will be enclosed in your Princess documentation packet. Please read all information carefully as it is binding and affects your legal rights. Q - Is Express Check-In available? A - Most embarkation ports offer the convenience and ease of Express Check-In. To qualify, simply provide us with your completed Passenger Immigration Form, including the registration of your credit card, at least 45 days in advance of your cruise. This will save you time and help us make your embarkation easier, so you can start enjoying your cruise even sooner. Preferred Check-In is provided for Platinum and Elite Members of the Princess Captain's Circle and passengers occupying full suites. Have your documents or Membership card handy when you arrive at the cruise check-in area. Q - What is the onboard etiquette? A - Everyone at Princess is committed to ensuring you have a great time on your cruise. So, to preserve a relaxed and friendly atmosphere onboard, we ask that you observe a few guidelines.
Q - We're traveling with children, what should we know? A - Children over six (6) months of age at the date of sailing will be accepted on the following itineraries: Alaska, Canada & New England, Caribbean, Europe, Mexico, Transcanal and Australia & New Zealand (coastal cruise only). For passengers under 21 years of age or those who are traveling with children, please note:
Q - How does the Casino work? A - Charges for obtaining chips and tokens in the casino are limited to $1,500 USD per day, up to a total limit of $5,000 USD per cruise and are only available if you have preregistered a credit card with the Passenger Service/Purser's Desk for Express Check-Out. For inquiries, players should call 1-800-5CASINO (1-800-522-7466) or go to oceanplayers.com. Please note: There is a 3% processing fee applied to all casino room charges and cash advances. These advances are billed directly to your shipboard account.
Q - What if we're celebrating a special occasion? A - Princess makes your birthday, wedding, honeymoon, anniversary or renewal of vows even more memorable. If you have your travel agent advise us of any occasions of particular importance at least 45 days prior to your departure, we'll set our "special occasion" staff in motion, so you can enjoy our fabulous "extra mile" service. Choose special touches like flowers, wine and champagne. Access this information online via Cruise Personalizer. Please note: Some special occasion services require additional charges.
Q - How do we make dining room reservations? A - When you book your cruise, your travel agent specifies your dining preferences. Be sure to indicate your choice of Traditional Dining, the classic experience, or Anytime Dining, where you can make plans convenient for you. Should you need to change this request, please call your travel agent no later than three weeks before you sail. All requests for dining preferences and changes are considered on a first-come, first-served basis. Please understand, it is not always possible to accommodate dining preferences or alter seating arrangements once they are reserved. We will do our best to accommodate your preference. Anytime Dining offers a more flexible dining experience. Just like at a restaurant, show up anytime between 5:30 p.m. and 10:00 p.m. to enjoy dinner alone or with friends. On select ships, you may also make reservations while onboard if you would like to dine at a particular time. If you opt for Traditional Dining, your seating is shown on your cruise documents. The Maître d'hôtel will have a list of those passengers who are waitlisted for each dining seating. Should seats become available, he will contact waitlisted passengers onboard as appropriate. Q - Can you provide my special dietary needs? A - Princess is happy to meet your request for low-sodium, low-fat, low-sugar, and vegetarian diets. In addition, kosher meals (frozen entrées only) and baby food are available upon advance written request. Any other special diet requests must be authorized in advance by the Princess corporate office. Please ask your travel agent to advise Princess in writing at least four weeks before you sail of any special diet, allergies or medical needs. For exotic cruises, please advise us of any special dietary requirements at least two months prior to sailing. For your convenience, you can also supply this information online using our Cruise Personalizer. Once onboard, please check with the Maître D'Hotel to confirm your request. Q - How do Shore excursions work? A - Exploring ports of call is one of the highlights of your cruise, and one of the best ways to do this is on an organized shore excursion through the Adventures Ashore® program. Your Adventures Ashore brochure is included in your Pre-Cruise Information Packet and provides information on ports of call and excursions available during your cruise. Tours are operated by local independent companies, not by Princess. You will find many options for adventure and entertainment when you reach a port of call. You can opt for local sightseeing and shopping, or you may want to experience more of what your destination has to offer. A complete selection of shore excursions like taking nature walks, snorkeling, touring historic sites and monuments, appreciating famous paintings, meeting local families, or enjoying a ballet performance and many other adventures, are available at each port. Many shore excursions have limited space available, so reservation requests will be processed in the order received. Therefore, we encourage you to reserve tours as early as possible. When excursions are fully booked, additional requests will be placed on a waiting list in the order received. You can pre-reserve your tours, review the most up-to-date tour information and receive real-time confirmation of tours online using the Cruise Personalizer up until 14 days prior to sailing. In most cases, you may begin to book your tours on the Cruise Personalizer 75 to 120 days prior to your cruise. If you don't have online access, contact your travel agent. In order to process your tour selections, we must receive your form by the closing date listed. Your tickets will be delivered on embarkation day to your stateroom and will be charged to your onboard account. Q - What are the Passport requirements? A - Please be advised that while originally the U.S. Department of State regulations stipulated that passports would be needed by January 8, 2007 for land and sea travel, recently passed legislation has deferred this date until at least January 1, 2008. However, all passengers traveling by air between the U.S. and Canada, Mexico, Central and South America, the Caribbean, and Bermuda will still be required to present a valid U.S. passport beginning January 23, 2007. Even if your cruise does not involve air travel outside the U.S., should you be required to unexpectedly depart a vessel prior to the end of the sailing, a passport would be required to re-enter the U.S. by air. As such, Princess Cruises continues to strongly recommend that all passengers are in possession of a passport by January 23, 2007. Information regarding the passport requirements is available at travel.state.gov. Foreign nationals should contact their governments for further details. Many countries require your passport to be valid for six months after the completion of your travel. Check your passport to verify it will be valid for this period of time. Please ensure the name on the passport matches the name on the booking. Additionally, ensure your passport contains blank pages for entry and exit endorsements and any visas that may be required. If necessary, allow sufficient time to renew your passport and/or obtain additional pages. A valid passport is required of all non-U.S. and non-Canadian citizens for all itineraries. It is also required of all U.S. and Canadian citizens sailing on non-domestic itineraries including Africa, Asia, Australia and New Zealand, Europe, India, Central and South America, South Pacific and Tahiti. Q - Do I need a Visa? A - Visa requirements for U.S. and Canadian citizens are listed on your pre-cruise letter or Travel Summary (if applicable). All other nationalities including those with U.S. or Canadian resident status are responsible for verifying visa requirements for each port visited during the cruise. IMPORTANT: Visa and documentation requirements vary by destination and do change from time to time without prior notice. Be sure to check with the consulate of each country you will visit, or a visa service to verify current regulations. It is your responsibility to have proper travel documentation. Please reconfirm visa requirements 5-7 days prior to your cruise. Q - What documents do I need for my children? A - Several countries require special documentation for children traveling without both parents; these requirements are subject to change without notice. It is your responsibility to ensure that you possess the proper documents for all of the countries that you will visit. Please verify requirements with the immigration offices prior to your cruise. Q - Do I need any vaccinations? A - Information regarding required vaccinations for your cruise or cruisetour is listed on your pre-cruise letter or Travel Summary (if applicable). IMPORTANT: Vaccination requirements vary by destination and do change from time to time. Please check with your travel agent or contact the United States Centers for Disease Control and Prevention (CDC) at cdc.gov/travel to verify current regulations. Q - What are the customs regulations? A - To avoid having to pay customs tax on previously-owned property upon re-entry, U.S. residents should have a receipt for, or should register with customs prior to departure, their foreignmade cameras, expensive jewelry, video cameras, radios, and other electronic equipment. Customs will issue a certificate of ownership, so you can avoid duty and taxes upon your return. For details, write to the Department of the Treasury, U.S. Customs Service, Washington, D.C. 20229 for a copy of "Know Before You Go". Canadian residents can write to the Customs Office, 333 Dunsmuir Street, Vancouver, B.C. V6B 5R4 for a copy of "I Declare" or can contact their local customs office. Q - What kind of Security is in place? A - At Princess Cruises, we take the safety and security of our passengers and crew very seriously and have one of the largest security operations in the industry. We continually review the security situations at every port we visit. Sometimes, we reschedule a port call to another location for a variety of reasons, and we beg your indulgence in this regard. Princess also prides itself on applicable maritime security regulations designed to safeguard each and every voyage. All passengers are required to submit their names and personal data to Princess prior to embarkation and are also asked to leave any questionable items at home. No weapons or articles which could be used as weapons will be allowed onboard and all passengers and luggage/carry-on items are subject to screening prior to boarding the ship. Princess strives to ensure that every passenger experiences a comfortable and worryfree vacation. Q - What if a health matter arises? A - We have recently reviewed our pregnancy policy in light of current medical research on gestation risks and infant mortality outside of specialised neonatal intensive care units. As a result, effective immediately (Nov 6, 2006) we will no longer be permitting passengers who will have entered the 24th week of pregnancy by the last day of the cruise to travel with us. We recommend seasonal influenza vaccinations for all passengers. Furthermore, you are strongly urged to seek advice from your primary care physician or an approved public health advisory service to identify any specific vaccination or health precautions required for each port of call. For example, you may wish to reference the World Health Organization (WHO) (who.int/ith) or the United States Centers for Disease Control and Prevention (CDC) (cdc.gov/travel). Some countries strictly enforce certain health requirements. Failure to comply may result in the local authorities preventing passengers from going ashore and some may impose a monetary fine or deny the ship entry into the port. If you regularly take any medications, you are strongly advised to carry them in your hand luggage and to bring extra supplies to cover any unexpected circumstances. If you have received treatment for any significant medical condition, please carry a recent report along with any pertinent information from your treating physician. We strongly recommend you review your health insurance coverage before cruising. Many policies, including Medicare, will not pay for services or hospitalization outside of the country or for emergency evacuation. If you did not buy Princess Travel CareSM, which is available for purchase up to the time of final payment of your cruise fare, we recommend that you secure other travel protection. For details on the plan, please contact the Princess Travel Care Help Line at 1-800- 453-4069. Q - Is the cruise ship accessible? A - Princess makes every effort to accommodate our passengers with disabilities. Have your travel agent notify us of your wheelchair usage and/or any special needs prior to sailing. We have wheelchair accessible staterooms on all Princess ships. If you require a mobility device, you must provide your own. You can pre-reserve a wheelchair and have it and other medical equipment delivered to the ship by contacting CareVacations at 1-877-478-7827 or at cruiseshipassist.com. When bringing your own wheelchair, we highly recommend collapsible wheelchairs, as the width of the stateroom doors varies. Some Princess ships have areas that are not wheelchair accessible. Accessibility varies widely on pre- and post-cruise land tours and hotel packages. Not all providers have lift-equipped transportation options and when available, arrangements must be secured in advance. The maximum weight of the wheelchair and the guest cannot exceed 600 lbs on transportation lifts. For pre- or postcruise land tours, please call the Tour Realization Department at 1-800-627-4212 with questions or concerns. If you have purchased a Princess Transfer at the start or end of the cruise, be aware that lift-equipped transportation may not be available in your port of embarkation or disembarkation. Arrangements must be secured in advance by contacting us at 1-800-PRINCESS as soon as possible. Passengers utilizing mobility devices with batteries are advised that the batteries must be a dry cell type and must be stored and recharged in the stateroom. Mobility devices of any kind, like other items, may not be left outside the stateroom. Because we are not staffed with specially-trained personnel to assist passengers with physical challenges, we recommend you be accompanied by someone who is physically able to assist you both onboard and on shore if necessary. Travelers with disabilities should check in with the onboard Tour Office to ensure all pre-reserved tours can accommodate their needs. Not all port facilities are accessible for those using mobility devices. Ports of call may be accessed by a variety of methods including, but not limited to, a ramped gangway, series of steps or by tender. In some cases, you may be able to access the tender; however, the shoreside facility is not accessible. With your safety and comfort in mind, the decision to permit or prohibit passengers from going ashore will be made on each occasion by the ship's Captain, and the decision is final. Those ports which normally use tenders to access the shore are noted on the itinerary. In many ports of call, a mechanism known as a "stair climber" is used to assist passengers up and down the gangway. This requires that passengers transfer to a Princess wheelchair which is then connected to the stair climber and operated by the ship's personnel. If you cannot transfer or your personal mobility device cannot be easily disembarked due to size or weight, you may be precluded from going ashore. If you are traveling with a service animal, please be aware that Princess requires notice in advance. Entry regulations vary from port to port, and there are some ports that prohibit the landing of animals altogether. Passengers are advised to consult the local authorities at each port of call prior to departure for the necessary documentation. Princess does not provide food for service animals. The choice of dog litter material is limited and varies by ship and location. Princess ships are equipped with "All-In-One Kits" including a TTY that can be placed in most passenger cabins and arranged at Princess Wilderness Lodges. Additionally, all televisions onboard provide closed captioning and most onboard theaters are equipped with assistive listening devices. Electric outlets in most staterooms are limited to one and it is helpful to travel with an extension cord if you are using electrical equipment. Princess is pleased to have available JAWS Professional software with a KOSS-TD/80 headset available on one terminal in each Internet Café on every Princess ship. Q - Can I be reached while on cruise? A - To provide greater peace of mind while you're away from home, give friends and relatives the following information on how to telephone you. For all ships in the Princess fleet, call 1-900-329-SHIP (1-900-329-7447) from the United States or 1- 1-900-565-2800 from Canada to bill your telephone.* Calls can also be charged to a credit card in both the United States and Canada by dialing 1-877-656-7447. Visa, MasterCard, American Express and Discover Card (not Canadian) are all accepted. The cost for each call is $8.95 USD per minute or $11.95 CAD per minute. The 900 service can be used to call or fax the ship.* Please include passenger name and cabin number to ensure quick delivery. For calls originating outside of the United States and Canada, the following numbers should be used, preceded by your country's International Direct Dialing (IDD) code and the appropriate ocean code. (Please contact your long distance service provider for pricing.) For example, if you would like to call the Tahitian Princess in the Pacific from the United Kingdom, dial 00 872 323 600 089. Grand Princess 331 032 720 331 032 711 * 900 telephone service is not available from all areas, and may not be accessible from your home phone. Staying in touch is made even easier onboard a Princess vessel by accessing the Internet in our onboard Business Centers and/or Internet Cafés. Q - What should I bring? A - Cruise documents, passage contract, passport and travel documents. Before leaving home, ensure you have all the proper documentation required to travel. Without appropriate documentation, you may be denied boarding of your flight, cruise, or cruisetour. All travel documents are your responsibility. Please read the Passage Contract carefully - its terms and conditions apply to you and your cruise and cruisetour(s). In addition to carrying your Cruise Documents, Passage Contract, passport and other required travel documents, we also recommend you bring your medical insurance cards and travel protection plan, if purchased. Make sure you carry these items with you. Do not pack them in your checked luggage. Q - What about my valuables? A - We strongly recommend you hand-carry all valuables and breakables, including jewelry, electronics and cameras as well as any medications. Please read the Passage Contract for limitations and responsibilities for lost items and baggage. Q - Do you have clothing suggestions? A - You should dress for a cruise with Princess the same way you would for any stylish land-based resort. Casual sportswear, including shorts, lightweight pants and jogging suits, is the order of the day both at sea and ashore in hotter climates. See weather.com for the latest weather information on the region you are visiting. We recommend you bring a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don't forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You'll also want low-heeled, rubbersoled shoes for strolling on deck, as well as comfortable walking shoes or sandals to wear. Onboard Attire Princess makes it easy to know what to pack and what to wear when you're dining onboard. There are two designations for dress codes: Smart Casual and Formal.
Smart Casual Evenings:
In the dining room, items such as cutoff T-shirts, shorts, halter tops, and jeans are not permitted; shoes must be worn at all times.
Formal Evenings:
There will be two formal evenings on a 7 day cruise. Princess offers formal wear rental on all cruises; this can be arranged prior to embarkation. Dress code is subject to change with the ship's itinerary. The above is a general guide. The dress code suggested in the Princess Patter may vary from time to time. Q - Do you have any Travel tips? A - For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at www.tsa.gov. For current travel warnings issued by the State Department for countries Americans should avoid, please visit the U.S. Department of State website at travel.state.gov/travel/cis_pa_tw/tw/tw_1764.html. For general travel information issued by the State Department, please visit the U.S. Department of State website at travel.state.gov. Q - Do I need to tag my luggage? A - In addition to your personal identification tag, please attach a completed Princess luggage tag which has been included in your pre-cruise documents. Please remove any old airline flight tags. Also, please follow the directions in your itinerary for luggage items for your land tours. Please note: Many domestic airline carriers are now imposing excess baggage charges for amounts over 50 lbs., so it is advisable to check with your carrier regarding weight restrictions. Q - How does disembarking work? A - Princess offers quick and easy Express Check-Out service for smooth sailing from the beginning to the end of your cruise. To take advantage of this service, and if you have not already provided your credit card number in your pre-cruise documentation or at embarkation, please bring your major credit card and your identification to the Passenger Services/Purser's Desk during the first few days of your cruise. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Purser's staff at the beginning of the cruise. We will provide you with updates on the items charged against your account. You will be presented with a final bill on the day of disembarkation. If this bill is to your satisfaction, then everything will be taken care of for you without another visit to the front desk.
Prior to disembarkation
Immigrations and Customs clearance
Customs and immigration inspectors will review with you the customs declarations form upon which you have listed all the articles bought in foreign ports or in the ship's boutiques. U.S. residents returning to the United States are allowed a duty-free exemption of $800 USD per person, which includes the cost of one liter of alcoholic beverages (if purchased onboard or ashore) for each passenger 21 years of age or older. Canadian citizens, when out of the country for more than eight days, may bring back up to $750 CAD duty-free. It is recommended that passengers keep their sales receipts handy for declaring their purchases. Food items should not be brought into U.S. ports. On cruises calling at ports of the U.S. Virgin Islands, Puerto Rico, or American Samoa, U.S. residents are allowed an additional exemption of $1,200 USD when returning to the United States, including four liters of alcoholic beverages provided you have the proof of purchase from the designated ports. Of your $1,200 USD exemption, no more than $600 USD worth of articles may have been purchased in the islands. Articles acquired in these islands need not accompany you but may be sent to the United States and claimed under your duty-free personal exemption if properly declared. Please note that family members, who live in the same home and return together in the United States, may combine their standard personal exemptions. Children are allowed the same as adults, with the exception of alcohol and cigarettes. Please note that these are current exemptions and are subject to change. For further customs information, we recommend that you attend the Cruise Director's disembarkation talk given during the last days of the cruise.
Disembarkation and transfer information
If you have purchased a Princess ship-to-airport transfer, Cruise Plus Hotel Package or are participating on a cruisetour, you will be directed by uniformed Princess representatives to the transfer departure point.
If your friends or relatives are meeting you at the pier, please be advised that disembarkation may take up to four hours after the scheduled arrival of the ship in order to clear immigration and customs.
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